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NR Sales and Services

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Below are some frequently asked questions about our shipping services here at NR Sales and Services. If you have any further questions please contact us.

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FAQs

Below are some frequently asked questions about our shipping services here at NR Sales and Services. If you have any further questions please contact us. Our knowledgeable customer service team is on hand to answer your questions. 

1. What is NR Sales US Mailbox Service?

The NR Sales US mailbox service allows customers to have an address in the USA. Most US companies allow delivery of items in the domestic US only. We provide a physical location in the USA to receive your online, telephone, or catalog purchases. Once your goods are received, all the necessary steps with be taken to deliver your package to you.

2. How do I ship a package? 

First, you need to be a registered customer. If you are not yet a registered customer, you can apply for an account with us. You may register online by completing our application form which can also be found in the forms tab on our website. 


There is no registration, sign-up fee or annual membership fee.

3. What are your shipping rates?

Air Shipments (Actual Weight Only):

Please refer to the Terms and Conditions for the current rate of service.

Sea Shipments (Volume Weight):

Contact our office in Fort Lauderdale, Florida or Basseterre, Saint Kitts and Nevis for quotation.


Additional charges may apply to handling of oversize and hazardous items.

4. What are the size and weight limitations for shipping?

There are no limitations on the size and weight of shipping. Oversized packages or packages with excessive weight may be shipped via sea shipping. Such packages may be subject to a special handling surcharge.

5. How do I know if my shipment is dutiable? 

You may refer to the Customs and Excise Department website for information on charges for dutiable items.

6. So my shipment is dutiable. How does that affect my shipment?

It can affect your shipment in two ways:

  • Customs: All dutiable shipments must go through a customs clearance procedure, which can affect the delivery time of your shipment. NR Sales and Services works with the Customs and Excise Department to expedite the clearance process.

  • Documentation: All shipments require a commercial invoice from the supplier. The invoice must include precise details of the item and the total invoice amount, the date of purchase and the cost of each individual item.

7. What factors may affect the delivery time of shipment?

  • Public Holidays: Every country celebrates different holidays. There may be a delay for with the delivery of your shipment as a result of a public holiday in the USA or if your shipment arrives on a holiday in your territory.

  • Weekends: Our warehouse in Florida is closed on weekends. This may vary during heightened periods e.g. Christmas. Please contact us for further information in this regard.

8. Does NR Sales offer delivery?

Delivery can be arranged. Please contact our office for further details.

9. Can I purchase items online through NR Sales?

Yes. We offer online purchasing at a service charge of EC$50.00 per supplier.

10. Refund Policy

In accordance with our Terms and Conditions, Lessee agrees to use mailbox services in accordance with and subject to Lessee’s continued compliance with the service, including the timely payment of all invoiced charges for applicable fees and in compliance with all laws and regulations of The Federation of St. Kitts and Nevis. Failure to do so may result in cancellation of service with or without notice or refund. 


The Company, under this agreement, has no obligation to refund to Lessee, any transportation charges for whatever reason. However, the Company, at Company’s own discretion, may decide to refund to Lessee, transportation or customs charges if there were errors found in our assessment of those fees. Any such refund shall not be construed as an admission of liability or obligation by the Company.

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